Knowledge Base

Located below is a list to our most frequently asked questions and their answers. You will also find the remedy to common errors and problems. If your problem / question is not addressed below, feel free to write us at support@aspcart.com

Questions:

Q: How many products will ASPCart 4.5 support?

A: We have stress tested ASPCart 4.5 with over 21,000 different products and found performance to be acceptable.

Q: Can I use ASPCart 4.5 with SQL server?

A: When using SQL server, we recommend you purchase our SQL specific version.

Q: Will ASPCart with with my payment gateway?

A: Yes, with a little customization ASPCart works with almost all payment gateways. We also have free plugins for Authorize.Net, Global Payments & Etelcharge available for download.

Q: My ASPCart needs to have some special functions, how do I make it perform the way I want?

A: We have a complete customization service available; we design a special cart around your needs. For a quote write custom@aspcart.com

Errors:

Error:
HTTP Error 400

400 Bad Request Due to malformed syntax, the request could not be understood by the server. The client should not repeat the request without modifications.

Background: This error occurs on certain redirects when using Netscape 4.X - The newest beta version of Netscape corrects this problem.

Solution: Upgrade your browser

Error:

HTTP Error 405

405 Method Not Allowed The method specified in the Request Line is not allowed for the resource identified by the request. Please ensure that you have the proper MIME type set up for the resource you are requesting.

Please contact the server's administrator if this problem persists.

Background: This message often indicates that insufficient permissions have been specified for the directory in which mailto.exe is being run.

Solution: From the server's console, start the Internet Information Server Manager. View the "HOME DIRECTORY" properties of the virtual server affected with the above error message. Make sure that the permission setting labeled "Execute (Including Script)" is enabled. Apply these permissions and restart the virtual host profile if necessary.

Error:

Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access 97 Driver] Operation must use an updatable query.

Background: The "Internet user" must have permission to write data to the temporary table so that orders can be stored. This error occurs when insufficient permission have been assigned to that user.

Solution: Give the IUSR_ ServerName "Full Control" of the folder in which aspcart5.mdb resides (usually the aspcart folder)

Error:

Microsoft][ODBC Microsoft Access 97 Driver] Can't open database '(unknown)'. It may not be a database that your application recognizes, or the file may be corrupt.

Background: This error occurs when the server attempts to open the database using an Access 97 driver.

Solution: Update the server's MDAC (Microsoft Data Access Components) to the most recent version.